Trading Support Associate III – UMA Trading
| Company | Raymond James Financial |
|---|---|
| Location | Memphis, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Concepts, practices, and procedures of securities trading.
- Basic investment concepts, practices, and procedures used in the securities industry.
- Accounting principles and procedures.
- Mathematical procedures are required to verify and reconcile trading transactions.
- Handling a small-volume phone system.
- Customer Service
- Reconciling and correcting transactions.
- Operating standard office equipment and using required software applications sufficient to create documents, spreadsheets, and business correspondence.
- Work concurrently under pressure on multiple tasks and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities.
- Read, interpret, analyze, and apply transaction information.
- Analyze and solve problems.
- Communicate with associates and internal and external customers effectively, both orally and in writing.
- Work independently as well as collaboratively within a team environment.
- Handle stressful situations and lead others in providing a high level of customer service calmly and professionally.
- Interpret and apply policies and identify and recommend changes as appropriate.
- Establish and maintain effective working relationships at all levels of the organization.
Responsibilities
- Provides technical support to internal clients requiring assistance using various trading systems.
- Responds to inquiries or complaints received through phone calls and/or correspondence with clients concerning the company’s trading systems.
- Performs price adjustments and trade corrections support for client accounts.
- Review trade problems and determine appropriate corrective action.
- Resolves comparison issues and assists in the portfolio allocation process.
- Coordinates large block orders for advisors with appropriate trading desks.
- Ensures that trades are executed and confirmed in accordance with organizational policies and procedures.
- Confirms the open order file is reconciled and that trade data and information are entered and maintained in required databases.
- Contacts internal and external customers to resolve trading problems.
- Provide superior customer service in a high-volume call environment.
- Performs other duties and responsibilities as assigned.
Preferred Qualifications
- Securities Industry Essentials Exam (SIE) – Financial Industry Regulatory Authority (FINRA)
- Tax Credit Specialist (TCS) – National Center for Housing Management (NCHM)