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Assistant Customer Experience Manager
| Company | Weis Markets |
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| Location | Waldorf, MD, USA |
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| Salary | $16 – $25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Supervises associates within the department.
- May assume total leadership of the building in absence of store management.
- Specific number of associates under supervision depends upon the store size and presence of store management.
Responsibilities
- Promotes excellent customer relations by instilling positive customer focused behavior with associates.
- Assists Customer Experience Manager in overseeing all aspects of front-end operations.
- Enforces cash handling control and security measures to identify and prevent losses.
- Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc.
- Assists store management in onboarding customer experience associates.
- Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands.
- Controls supply costs while ensuring adequate inventory levels to meet business demands.
- Directs the flow of customers through the Front End.
- Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
- Assist customer service with answering phone calls with a polite and positive attitude.
- Maintains functionality of equipment, hardware, and software.
- Communicates all information to cashiers regarding special promotions and sale items.
- Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
- Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area.
- Ensures smooth function of department and store by cooperating with co-workers and superiors.
- May assist with baling cardboard or other related duties (if properly trained –training provided).
- May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack (if properly trained –training provided).
- Responsible for utilization of all company provided Personal Protected Equipment (PPE).
- May also be called upon to assist in other departments.
Preferred Qualifications
No preferred qualifications provided.
