Credit Assistance Specialist I – Bilingual Spanish
| Company | Bank of America |
|---|---|
| Location | Newark, DE, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Minimum of one year of customer service experience
- Excellent verbal and written communication skills
- Ability to work within the operating hours and days for this position as outlined in the posted job requisition
- Commitment to exceptional customer service, including the ability to be empathetic and meet client needs
- Proficient in dealing with customer issues in both a routine and complex environment
- Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients
- Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making
- Bilingual Spanish required
Responsibilities
- Reaches out to delinquent clients to secure payment and determines reason for delinquency on active or inactive loan, deposit, and credit card accounts
- Negotiates repayment of outstanding debt that benefits both the client and lender in a positive and professional manner, leveraging tools and resources where applicable
- Determines the right solution for the client while staying within collections compliance guidelines
- Demonstrates empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct
- Achieves quality standards and meets key performance indicators
- Works an established list of accounts on an automated collections system, auto-dialer, or manual calling and helps mitigate losses
Preferred Qualifications
- Bachelor’s Degree in related field or equivalent work experience
- Credit assistance and collections experience
- Inbound/outbound call center experience
- Banking/financial services experience
- Knowledge of banking operations