Beef Monitoring Customer Success Representative
| Company | Inventing for Life |
|---|---|
| Location | Madison, WI, USA, Peoria, IL, USA, Grand Rapids, MI, USA, Sioux Falls, SD, USA, Ann Arbor, MI, USA, Minneapolis, MN, USA, Ames, IA, USA |
| Salary | $94300 – $148500 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree in Animal Science or related discipline.
- A minimum of three years working in cattle management, nutrition, reproduction, animal health, feedlot software, or as a nutritionist/consultant.
- Must possess a valid U.S. motor vehicle driver’s license without restriction.
- Excellent written, verbal, presentation and MS office skills.
- Should avoid any conflict of interest situations as it might apply to outside dealings with suppliers, vendors, customers, or prospects.
- Willingness to abide by all company policy and approval processes when traveling or purchasing company assets.
- Possess strong organization/coordination skills to manage time and interaction with customers, dealers, distributors and internal people.
Responsibilities
- Develop and deliver training for end customers on software use, reports, protocols and KPIs.
- Train end user to successfully enter, interpret and analyze the beef monitoring technology data.
- Customize user portal and user reports to improve the user experience with software.
- Work closely with third party providers of feedlot management software to ensure local success for the customer.
- Recommend changes to customers current process allowing for full implementation of beef monitoring technology.
- Work with data analytics team to determine the impact, management, and personal benefits to producers who purchase our system.
- Consult with owners, managers and users to improve customer experience.
- Ensure all questions are expediently addressed, resolved and documented in CRM.
- Recommend additions to quick guides and customer communication for improvements.
- Lead effort to educate cattle management teams, nutritionists, consultants and veterinarians. This includes onsite visits to users and consultants.
- Conduct on site meetings with our company’s Animal Health “key” accounts to ensure successful deployment of the systems.
- Assist with gathering of testimonials, case studies and video clips.
- Actively raise issues and recommend improvements to support services.
- Use project management skills and organization to successfully manage multiple projects at once.
- Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
- Assist marketing to write newsletter and Ag media stories related to our company’s Animal Health Livestock Monitoring technology.
Preferred Qualifications
- Bilingual English and Spanish preferred.