Manager – Digital Analytics/ AI Digital Assistant
| Company | CVS Health |
|---|---|
| Location | Los Angeles, CA, USA, Philadelphia, PA, USA, Chicago, IL, USA, Sacramento, CA, USA, Rhode Island, USA, Denver, CO, USA |
| Salary | $60300 – $159120 |
| Type | Full-Time |
| Degrees | Master’s |
| Experience Level | Senior |
Requirements
- 5+ years of experience in business analysis, data analytics, or similar role.
- 5+ years of experience with the ability to translate complex data sets into actionable business insights and measurable outcomes.
- 5+ years of experience with experience producing high-quality documentation and knowledge content. Having good business acumen skills. Able to present data to cross-functional teams and leadership of all levels.
- 5+ years of proficiency with data visualization and business intelligence tools like (Excel, Tableau, and Microsoft Office 365).
- Must be able to work East Coast Hours.
Responsibilities
- Analyze Artey interaction and feedback data to identify performance trends, knowledge gaps, and opportunities to optimize enterprise search.
- Develop metrics, KPIs, and dashboards to monitor Artey’s effectiveness in streamlining tasks and enhancing self-service.
- Function as a knowledge contributor by authoring, editing, and updating knowledge articles to address identified gaps and enhance Artey’s overall performance.
- Collaborate with subject matter experts and cross-functional teams to ensure content accuracy, clarity, and alignment with CVS Health standards.
- Work closely with business stakeholders to align analytics insights with system enhancements and process improvements.
- Facilitate workshops and training sessions to educate colleagues on new features, best practices, and content updates derived from analytics findings.
- Document business requirements, workflows, and technical specifications to support the development and implementation of Artey knowledge enhancements.
- Stay up to date of industry trends and emerging technologies in AI, analytics, and digital transformation to continually innovate Artey’s capabilities.
- Recommend strategic improvements to user experience, task automation, and overall digital assistant performance based on data driven insights.
Preferred Qualifications
- Advanced degree or certification in business analytics, data science, or related fields.
- Experience with AI digital assistants, enterprise search technologies, or self-service platforms.
- Proficient level of experience with analytical and critical thinking skills, with a keen attention to detail.