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Installation Support Manager
| Company | Lowe’s |
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| Location | Indianapolis, IN, USA |
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| Salary | $59800 – $99900 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- High School or GED and 3-5 Years, 3 years’ Experience working in retail or high-volume centralized service model with progressive responsibility.
- 1-2 Years 1 year Experience leading people (~10 or more direct and/or indirect reports)
- 1-2 Years 1 year Demonstrated experience communicating and working cross-functionally.
- Demonstrated experience in training, developing, and mentoring others.
Responsibilities
- Manage the implementation of new programs to support business strategies, collaborating with cross-functional groups and managing relationships with various Lowe’s business areas and partners.
- Oversee associate work, monitor quality, and maintain relationships with team members and supporting functions.
- Analyze business and process execution to coach and develop team members.
- Support business strategies by ensuring consistent execution of processes and proper use of required tools/technologies.
- Review performance dashboards and reports to maintain work standards.
- Resolve escalated issues and make or influence decisions involving product, expenses, and process issues.
- Liaise with district and store leadership, external business partners, and participate in meetings with internal business partners to ensure proper execution and compliance.
- Hire, coach, and develop talent to achieve stated objectives, ensuring the team delivers a SMART customer service experience while complying with relevant regulatory requirements.
Preferred Qualifications
- Bachelor’s Degree Business or related field and Demonstrated experience leading remote teams.
- Bilingual skills
