Technology Vendor Performance & Optimization MD

Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field.
15+ years of proven experience in technology vendor management or a similar role.
Strong understanding of IT service management principles (ITIL framework preferred).
Excellent communication, interpersonal, and stakeholder management skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to work independently and as part of a team in a fast-paced environment.

Primary interface for all technology vendor relations
Monitor and evaluate vendor performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Develop and implement performance improvement plans when necessary.
Identifying and managing performance decline or emerging risk issues
Conduct regular business reviews with vendors to discuss performance, address concerns, and foster strong relationships.
Partner with Sourcing team to ensure holistic oversight for all Technology vendor activities
Identify and pursue cost optimization opportunities without compromising service quality.
Manage / coordinate all BAO activities across technology
Own all aspects of the third-party relationship and is responsible for identifying, managing, and monitoring all third-party risks throughout the relationship and staying in compliance with TPM requirements.
Must understand the risks and ensure appropriate mitigating controls are established
Ensure that vendor solutions align with the organization’s technology strategy and business objectives.
Stay abreast of industry trends and emerging technologies.
Establish and maintain a governance framework for technology vendor management.
Facilitate effective communication and collaboration between vendors and internal stakeholders.