Staff Technical Operations Engineer

10+ years of IT experience, including 5+ years in real-time operations
Expert-level experience in building and managing real-time IT operations groups and processes
Proven track record of success in critical real-time operations (e.g., life-safety, financial, transportation)
Demonstrable knowledge of networking concepts and troubleshooting, including OSI model, TCP/IP, and DMZ
Ability to lead observability initiatives, including building of real-time dashboards
Full-stack knowledge: understanding of production IT environments and end-to-end service delivery
Exposure to operating production environments in AWS; EKS also beneficial

Develop and lead a 24/7 real-time technical team, serving as the primary point of contact for IT’s mission-critical operations in our Fusion (Operations) Centers
Execute the strategic vision for IT TechOps, ensuring alignment with business objectives, while implementing scalable processes for real-time troubleshooting and operational support
Oversee and optimize operational observability for Zoox’s active robot fleet’s IT dependencies
Implement and manage real-time monitoring solutions, ingesting multiple data sources, integrating with stakeholders on best practices for observability
Deliver strong technical support for deployed WAN, POP, and IoT solutions
Coordinate with multiple technical and support teams to integrate a seamless real-time IT operations framework
Champion SRE principles to enhance system reliability, scalability, and performance