Membership Services Income Coordinator
| Company | PETA |
|---|---|
| Location | Norfolk, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Degree in related field or equivalent experience
- Minimum two years database experience with data entry and file uploads
- Minimum two years of office experience with a focus in payment collection and/or processing
- Proficiency in Microsoft Office programs including Outlook, Word and Excel
- Knowledge of fundraising practices
- Proven knowledge of animal rights issues and PETA campaigns and the ability to articulate PETA’s objectives as well as details about specific PETA programs
- Excellent interpersonal, written, and oral communication skills
- Fast and accurate typing skills
- Ability to manage large numbers of inbound and outbound calls in a timely manner with exceptional customer service and professional phone voice
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Demonstrated ability to work well under pressure and meet deadlines
- Demonstrated effective organizational skills and meticulous attention to detail
- Demonstrated ability to work independently
- Adherence to a healthy vegan lifestyle
- Ability to maintain strict confidentiality
- Commitment to the objectives of the organization
Responsibilities
- Prepare all donations for entry into PETA’s membership database
- Receive, verify and prepare all donations for deposit sent to PETA’s Sam Simon Norfolk office
- Responsible for verifying that all batches recorded on the deposit logs are entered into PETA’s membership database and finalize submissions
- Oversee batched donation entry and record maintenance into PETA’s membership database
- Responsible for the removal of returned check donations from PETA’s membership database and to prepare and process donor notifications
- Assist with the uploading and processing of donation and comment files from telemarketing vendors
- Assist with review and preparation of supporter and donor survey report and identify urgent inquiries providing immediate response or escalation
- Assist Income and Donor Data staff with the research of credit-card disputes and the processing of automatic credits for online charges
- Prepare and upload written inquiries to PETA’s membership database and assign to the Correspondence team for response
- Respond to donor or supporter inquiries over the phone or written form
- Assist with supporter opt-in reactivation requests process and make appropriate updates in database for PETA advocacy and fundraising emails
- Assist with online gift refunds including staff/vendor test gifts
- Responsible for the removal of returned check donations from PETA’s membership database and prepare and process donor notifications
- Assist with Regional Deposit Data entry
- Submit vendor invoices for payment through Sage/Beanworks
- Consult with the department managers on setting priorities in accordance with a fundraising schedule for PETA
- Maintain knowledge of relevant departmental software
- Provide support with training of all clerical and administrative staff members
- Perform any other duties assigned by the supervisor
Preferred Qualifications
-
No preferred qualifications provided.