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Revenue Operations Manager – Customer Success
| Company | Alloy |
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| Location | New York, NY, USA |
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| Salary | $133000 – $157000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years of experience in revenue/customer success strategy and operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well
- Excellent first principles thinking skills
- Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making
- Experience in fast-paced environments and be comfortable working both as part of a team and independently
- Demonstrated ability to prioritize workload and manage multiple concurrent projects
- Able to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment
- Strong verbal and written communication skills; ability to work effectively with cross-functional teams
- Experience building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable Sales on SFDC best practices and related tools
- Familiarity with related GTM systems (Gong, Apollo, Pendo, Highspot, etc.)
Responsibilities
- Act as a thought partner to Client Success and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our client success organization
- Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations
- Design, build and manage a model that guides resource allocation globally by segment. Partner with GTM and RevOps Leadership to define segment-specific coverage models and highest-impact activities across the customer lifecycle, linking to revenue outcomes. Monitor and report on segment performance.
- Drive risk forecasting and provide actionable recommendations and process improvements in service of managing at-risk accounts
- Ensure data cleanliness and accuracy within the GTM tech stack
- Support the Client Success team operating cadence and business processes
- Be the connective tissue between Client Success and the rest of the GTM organization
- Collaborate with Finance on top-line metrics analyses, commission inquiries and disputes, and other adhoc reporting requests
Preferred Qualifications
- Experience in management consulting or banking as well
