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Senior Knowledge Management Specialist
| Company | Samsara |
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| Location | Vancouver, BC, Canada |
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| Salary | $69700 – $90200 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- 3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
- Experience translating technical requirements into operational materials
- Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
- Experienced in working with knowledge management and ticketing systems
- Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
- Adapt at managing multiple priorities and embracing change with ease.
- Bachelor’s degree in a related field.
Responsibilities
- Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
- Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
- Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
- Collaborate with accounting teams to implement and maintain KM processes and standards.
- Support various financial operations projects and initiatives, ensuring their successful execution.
- Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
- Participate in identifying and implementing improvements in KM processes and technology.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Preferred Qualifications
- Knowledge of Accounting practices.
- Fluency in Spanish.
- Experience working for a fast paced software company.
- Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows.
- KCS Certified.
- Proficient in Zendesk, JIRA, Confluence, Tableau, or similar tools.
- Experienced in managing knowledge-related projects.
