User Operations Generalist

5+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments.
Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.
Have mastered SaaS troubleshooting and quickly grasp new technologies and complex concepts.
Naturally questions established norms, skillfully identifies root causes, and proactively drives innovation and process improvements.
Thrive in ambiguity, rapidly adapt to change, continuously learn, and proactively seek opportunities for growth.
Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues.
A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you’re missing to make both your team and our customers succeed.
High horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

Working directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
Being among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
Being among the last line of defense before our core Product and Engineering teams, and partnering with engineering and customer teams to resolve issues.
Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with product and Go-To-Market teams.
Orchestrating agentic improvements to our operations that will level-up our entire team.
Fostering a supportive and productive work culture within the User Operations team.
Providing support coverage in on call shifts and during holidays and weekends based on business needs.

No preferred qualifications provided.