Senior Loss Management Operations & Modernization Manager

Senior Loss Management Operations & Modernization Manager

Requirements

• Bachelor’s degree
• 2+ years’ experience in the insurance or financial services industry
• Working knowledge of claims/loss mitigation operations, or demonstrated ability and desire to become a subject matter expert
• Experience managing or supporting strategic partnerships with external stakeholders (e.g., GSEs, vendors, or regulators)
• Strong analytical process improvement skills with the ability to translate data into actionable insights
• Excellent written, verbal, interpersonal, and presentation skills
• Proven ability to manage multiple initiatives and execute independently with minimal oversight
• Advanced Microsoft Office skills (Excel, Outlook, PowerPoint, etc.)

Responsibilities

• Drive operational enhancements and transformation within Claims and Loss Mitigation by acting as the key partner for the Enterprise Analytics group and identifying opportunities for automation, simplification, and technology integration.
• Manage the relationship with Freddie Mac, Fannie Mae, and other external partners, with a focus on delivering strategic claims and loss mitigation solutions that align with evolving GSE guidelines.
• Stay up to date on GSE guidance, compliance advisories, and policy changes; translating these into actionable updates and collaborating cross-functionally to ensure timely implementation.
• Serve as a key partner in executing GSE’s loss mitigation initiatives.
• Partner closely with the Claims team to ensure modernization efforts align with day-to-day operations and long-term strategy.
• Develop a strong understanding of claims workflows, policy interpretation, and audit readiness to provide meaningful insights and support.
• Support efforts to ensure consistency and compliance with the Master Policy and applicable regulatory requirements.
• Partner with the internal audit and risk groups to maintain and enhance internal controls within the Loss Management group.
• Maintain the Claims Control Registry and support PMIERs validation requirements.
• Lead internal policy and process documentation, including SOP management and validation process.
• Manage Special Deal requests and audit processes.
• Develop deep expertise in loss management operations while building leadership skills for future opportunities within the organization.
• Collaborate across all areas of the business to drive success.

Preferred Qualifications

• Familiarity with insurance claims processes, including auditing, policy interpretation, and special deal structures.
• Previous project management, claims, underwriting, and/or compliance experience.
• Comprehensive knowledge of Master Policy processes and compliance.
• Experience with leading process and technology implementations in a regulated environment.