Design Researcher
| Company | Capital One |
|---|---|
| Location | McLean, VA, USA, Richmond, VA, USA, New York, NY, USA |
| Salary | $144000 – $197200 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- At least 5 years of professional experience conducting user experience research in a corporate environment
- At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
- At least 5 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)
Responsibilities
- Enabling focus and expectations for design research practice across cross functional portfolio and accelerates learning velocity
- Leads design projects, directing and delegating work for more junior team members while also mentoring & helping to mature the overall research practice at Capital One
- Effectively navigates the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints that deliver meaningful, actionable insights and tracking how we influence insights-to-action
- Demonstrates proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for their team, partners and stakeholders
- Has a solid understanding of tech, data capabilities and emerging technologies and uses this knowledge to inform their work and help their cross-functional team move faster and navigate technical limitations in service of the impactful solutions
- Leverages a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information
- Presents work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels
Preferred Qualifications
- At least 7 years managing user experience research in a corporate environment
- At least 4 years experience working and influencing senior level executives