Manager – Live Streaming
| Company | MGM Resorts International |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree or equivalent experience
- 1+ years in Hospitality, Entertainment, front-facing guest service, or prior relevant experience
- 2+ years of Supervisory Experience in Hospitality, Entertainment, or other front-facing guest service environment, or prior relevant experience.
Responsibilities
- Maintains appropriate staffing level of Game Presenters and Supervisors based on scheduling needs. Screens, interviews, and hires candidates.
- Facilitates an in-depth training program for employees matching the unique nature of the live streaming service. Develop additional training programs as needed for new games, procedures, guest service standards, etc.
- Evaluate performance based on observation and guest feedback and provide coaching and additional training for Supervisors and Game Presenters.
- Ensure the team adheres to game policies and procedures; implement and train the team on new rules, games, and procedures as needed.
- Oversee staff schedules to ensure appropriate game coverage at all times and create and submit daily operational reports required by the department.
- Resolve guest issues promptly as needed, escalate and/or resolve technical issues as they arise.
- Maintain a high level of guest service and employee engagement through fostering a culture of cooperation, accountability, and professionalism; recognize employees for exhibiting these behaviors and other accomplishments.
Preferred Qualifications
-
No preferred qualifications provided.