Customer Care Specialist I – Manheim
| Company | Cox |
|---|---|
| Location | Riverside, CA, USA |
| Salary | $19.38 – $29.09 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma/GED
- Generally, less than 2 years of experience
Responsibilities
- Partner with all parties informed of the status of open issues and work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
- Maintain relationships with existing customers, including problem solving by consulting with dealers and educating them about Manheim and ancillary partners.
- Identify, assess and resolve issues and determine who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
- May work across other departments to train on resolving different client issues.
- Provide responsive, timely telephone, chat and email support, acting as the single point-of-contact for issues from identification through resolution.
- Oversee/monitor the resolution to all problems, regardless of delegation to other departments.
Preferred Qualifications
- Minimum of 2 years of Call center and/or client interfacing experience
- Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
- Understand foundational levels of computers and technology, internet, email
- Excellent oral and written communications skills, particularly in a phone or email context
- Experience working in a contact center metrics driven environment
- Strong communication skills and basic computer knowledge
- Ability to operate under tight pressure
- Experience working in the automotive industry