Priority Check-In Agent

Priority Check-In Agent

Requirements

• High School Diploma, GED or equivalent.
• 1+ Years of Prior Relevant guest service experience.
• 1+ Years of Prior Relevant Front Desk or Concierge experience.
• 18+ Years of age.
• Food Handler’s Card.
• Bilingual.
• Experience with LMS software.
• Experience in a similar luxury resort setting.

Responsibilities

• Open the Priority Lounge daily by following department standards including but not limited to: running LMS/Opera reports for guest arrival and departure information, and assigning rooms for Priority arrivals.
• Ensure the Priority check-in/out process is thorough, efficient and flows smoothly while facilitating an excellent working relationship between the property and the guest.
• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment & benefits to our guests.
• Resolve guest bills with casino services for any additional food, beverages or show tickets.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish.
• Close the Priority Lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, run next day arrival reports, forwarding phones and locking the Priority lounge.

Preferred Qualifications

• Bilingual.
• Experience with LMS software.