Senior Director – Account Management

Senior Director – Account Management

Requirements

• Bachelor’s degree (Business, Technology, or related field); Master’s a plus
• 7+ years of experience in technology account management, delivery, or consultative sales
• Proven ability to manage large-scale, strategic client relationships
• Strong knowledge of digital/technology solutions and industry trends
• Excellent communication, presentation, and negotiation skills
• Analytical mindset with experience in demand forecasting and data-driven decision-making
• Experience working cross-functionally across Product, Technology, Deployment, and Supply Chain teams
• Proficiency in CRM platforms (e.g., Salesforce) and forecasting tools

Responsibilities

• Build and maintain trusted relationships with senior client stakeholders; act as a strategic advisor for their technology needs.
• Develop deep knowledge of Coates’ products and solutions to clearly articulate value and drive adoption.
• Identify opportunities for upselling and expansion within accounts, working cross-functionally to execute growth strategies.
• Oversee end-to-end delivery, partnering with internal teams (Project Management, Tech, Supply Chain) to ensure timely and effective execution.
• Validate monthly client forecasts and collaborate with Supply Chain for accurate demand planning and inventory management.
• Uncover client challenges and offer tailored technology solutions through a consultative, insight-driven sales style.
• Drive account-level revenue through strategic planning, upselling, and cross-selling.
• Lead pricing and contract discussions to ensure alignment with client needs and company objectives.
• Act as the internal voice of the client, ensuring satisfaction and swift resolution of issues.
• Use CRM and data analytics tools to track client activity, forecast pipeline, and support decision-making.

Preferred Qualifications

No preferred qualifications provided.