GUCCI Team Manager

GUCCI Team Manager

Requirements

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry
• A Bachelor’s Degree in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Fashion Industry
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays

Responsibilities

• Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
• Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high
• Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
• Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives
• Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors
• Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans
• Participate in attracting, recruiting, and onboarding a high performing team
• Monitor your team’s adherence to company policies and procedures; follow up when needed
• Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor
• Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele
• Achieve business objectives by utilizing the company Consumer Management client segmentation strategy
• Full utilization of the various clienteling tools to activate, retain and grow team and personal client base
• Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs
• Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
• Lead from the shop floor, actively selling and role modelling the selling ceremony
• Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered
• Manage and resolve customer issues, delighting and retaining the client relationship
• Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities
• Monitor monthly Consumer Management database reporting
• Strong grasp on KPI’s and ability to strategize when performance standards are not met
• Fully support and align with all key business initiatives and new product launches
• Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met
• Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines
• Monitor the performance of the assigned categories and proactively propose action plans to reach the targets
• Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business
• Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained
• Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors
• Utilize digital platforms to support store and online product sales
• Collaborate with Operations, Human Resources, Loss Prevention, and other cross function departments while adhering to and enforcing all company policies and procedures
• Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage
• Support and maintain visual merchandising standards set by the WW headquarters
• Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines
• Daily maintenance of the consignment program to be current and adhere to company policy and procedures
• Responsible for tracking all special orders through merchandising communication
• Weekly communication of bestseller needs through the Business Planning replenishment program

Preferred Qualifications

• A Bachelor’s Degree in a related field is preferred