Patient Registration Rep Lead

Patient Registration Rep Lead

Requirements

• High School Graduate or GED.
• 3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience.
• 1 or more years of experience of customer service.

Responsibilities

• Performs responsibilities of the Patient Registration Representative.
• Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department.
• Resolves escalated patient and or clinical issues that arise within the department.
• Monitors Missing Req. Items Work Queue’s and assigns accounts to team members as needed in collaboration with their supervision.
• Manages collection of co-payments and deposits made to the department. Verifies staff balance drawers daily.
• Serves as a resource and provides training to staff in collaboration with supervisor. Serves as an Epic ‘super user’ for area of responsibility.
• Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows.
• Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor.
• Leads the team in the absence of the supervisor or upon assignment.
• Will be required to fill in for any Departmental needs as assigned.
• Responsible for other duties or projects which are assigned by Management. These may include special projects, telephone coverage, filing, copying and other duties as instructed.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Preferred Qualifications

• Associates Degree in Business Management or a related field of study from an accredited college or university.
• 3 or more years of epic experience.