Trust and Safety Representative

Trust and Safety Representative

Requirements

• Minimum 6 months of Trust and Safety, Content Moderation, Data Privacy or Fraud Investigation Experience
• Proficiency in English writing skills

Responsibilities

• Enforce platform rules through manual review or AI-assisted systems.
• Handle reports of abusive, harmful, or rule-breaking content.
• Review appeals and escalate complex moderation decisions.
• Detect and prevent fraud, scams, spam, and bot activity.
• Monitor for coordinated inauthentic behavior or account takeovers.
• Develop systems to mitigate abuse before it reaches users.
• Monitor for fraudulent activities (e.g., fake accounts, payment fraud, account takeovers).
• Investigate suspicious behavior flagged by systems or reports.
• Analyze fraud vectors, including phishing, promo abuse, chargebacks, or synthetic identities.

Preferred Qualifications

• Familiarity with Gen AI products
• Attention to detail
• Ability to quickly understand and apply usage policies and fraud investigation guidance accurately and adapt to frequent changes and new workflows
• Ability to navigate to relevant signals across various tools including but not limited to login history, prompt-generations, images, API log look‑ups, secure PII handling.
• Ability to identify the root cause of customer’s concerns and identify risky trends and process gaps in reviews that need to be escalated to leads/client
• Empathetic