Delivery Consultant – Plex
| Company | Rockwell Automation |
|---|---|
| Location | Detroit, MI, USA, Philadelphia, PA, USA, Chicago, IL, USA, Milwaukee, WI, USA, Columbus, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s Degree
- Travel up to 75% of the time
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Responsibilities
- Provide multi-faceted services for customers including: new implementation; solution optimization design and implementation; packaged services; product and services expansion projects
- Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines
- Build formal and informal relationships with customers and internal team members
- Monitor and deliver to a mutually agreed project plan and implementation timeline
- Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer
- Gather information, research and manage customer support requests from creation to completion
- Communicate appropriate options for resolution and status in a timely manner
- Collaborate with Support Services to resolve customer support requests
- Manage timelines and deliverables with internal departments and customers
- Conduct workshops
- Implement and test software configurations
- Travel to customer sites as required
- Provide on-site support at go-live events
- Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
Preferred Qualifications
- 2+ years of consulting experience in manufacturing.
- 2+ years of SQL experience.
- Prior software implementation experience in a manufacturing environment.
- Prior experience with Plex software.
- Project Management skills
- Consulting skills
- Experience testing and validating software configurations both internally and with clients.
- Able to configure software to meet customer requirements