VP of Operations

15+ years of experience as an Operations leader scaling teams and operations in the startup technology space, managing end-to-end operations/business units.
3+ years of experience in the insurance industry with a deep understanding of insurance operations and regulations.
Demonstrated track record of leveraging consumer insights, analytics, and market research to deeply understand consumer needs, pain points, and behaviors.
Comfortable working in a startup environment with senior leadership and different stakeholders to achieve operational performance.
Strategic thinker able to switch effortlessly between high-level strategic planning and detailed execution, including defining product specifics and addressing complex cases.
An ability to deep-dive into complex operational concepts coupled with an ability to thrive in ambiguity.
Excellent communication skills, capable of clearly articulating customer issues and needs.
Proven leadership skills with experience in coordinating teams, managing stakeholders, and working cross-functionally to achieve objectives.

Engage directly with customers and the founding team, playing a crucial role in the early-stage development of the startup, establishing a robust operational excellence culture, and assembling a high-performing operations team.
Lead the following areas: Customer Support, Claims, Agency Operations, and Legal & Compliance.
Develop and formalize SOPs and processes that will allow Tint to scale its existing insurance programs and launch dozens of new ones.
Create the vision and scale the Operations function by using a team augmented by AI agents to ensure quality and high margins.
Create and monitor KPIs to demonstrate operational excellence.
Support the full lifecycle of new product offerings, focusing on the development of reusable and scalable operational solutions across various insurance products.
Collaborate across functions to prioritize and execute the operations initiatives effectively.
Provide business requirements to the Product team based on feedback from customers and policyholders.