Default Services Quality Control Specialist II
| Company | Huntington Bancshares |
|---|---|
| Location | Akron, OH, USA, Detroit, MI, USA, Hopkins, MN, USA, Columbus, OH, USA, Cincinnati, OH, USA |
| Salary | $47000 – $92000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- High School diploma
- Minimum 3-4 years of experience in Financial Services
- 1-3 years of experience in a financial services quality control or quality assurance environment
- Problem solving and critical thinking skills
- Experience training colleagues on systems and procedures
- Excellent written and oral communication skills
- Experience documenting processes and procedures
- Proficient with Microsoft Office Suite
Responsibilities
- Maintain training files and reports
- Develop and implement quality control reviews
- Conduct training sessions for review implementation and QC updates
- Conduct monthly 2nd look reviews
- Completion of daily reviews as required
- Perform supplementary quality assurance reviews of draft customer communications and documents
- Maintains rate of QC overreporting rate within the established acceptable range
- Identify, recommend opportunities to establish controls
- Create or produce reports supporting quality control activities including, but not limited to, sampling, defect analysis, and remediation tracking
- Create or query reports and disseminate the final product to stakeholders
- Review MERS QC reports and track defect resolution
- Support internal and regulatory audit activities as required
- Knowledge of all Review Programs and serves as a QC SME Program SME as required
- Participate in special tasks to include problem resolution and process improvement
- Assist LOBs with updating policies and developing controls in response to MRA’s and findings
- Serve as a mentor to fellow colleagues- allow others to shadow QC tasks/offer training and support as needed
Preferred Qualifications
- Bachelor’s Degree
- 3 or more years of experience in Default Services
- Experience as a primary trainer in a financial services quality control or quality assurance environment
- 1-3 years’ experience in Credit Administration Default Service
- Results focused with a continuous improvement mindset
- Experience working with Collections Systems
- Ability to work with minimal supervision
- Highly organized self-starter with strong follow-through and ability to complete tasks independently
- Ability to prioritize and manage simultaneous deadlines, develop ad hoc request, and meet regular deliverable deadlines