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Staff IT Product Manager – Service
| Company | Lucid Motors |
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| Location | Newark, CA, USA |
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| Salary | $157900 – $231550 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- 10+ years of experience in product management, with a strong focus on after-sales service, automotive technology, or related fields.
- Proven expertise in building and scaling digital products, particularly in service platforms, repair management, or warranty systems.
- Proficiency in Dealer Management Systems (DMS), Salesforce CRM, field service, SAP, and warranty systems.
- Demonstrated ability to define and execute product strategy, from concept through to launch, delivering measurable business impact.
- Strong communication skills with experience presenting to executive stakeholders and collaborating across teams.
- Expertise in connected vehicle platforms, data analytics, cloud technologies, and digital service ecosystems.
- In-depth knowledge of modern automotive technologies, including IoT, AI, and cloud computing.
- Proven ability to integrate emerging technologies into products to enhance customer experiences and drive innovation.
- Bachelor’s degree in a technical, business, or related field.
- Engineering background and experience in technical product management.
Responsibilities
- Lead the product strategy for our after-sales service technology platform, aligning it with company objectives and the evolving business needs.
- Collaborate closely with cross-functional teams, including engineering, design, and operations, to develop and scale digital solutions for repair management, scheduling, parts, and warranty.
- Launch and enhance digital tools and workflows for service advisors, technicians, and end customers to streamline repair processes and boost customer satisfaction.
- Create and execute product roadmaps that drive improvements in the service journey, including key metrics like NPS, service throughput, and self-service adoption.
- Oversee integrations with CRM, SAP, and other platforms to ensure seamless, interconnected service experiences.
- Champion the voice of the customer by gathering feedback from technicians, service centers, and partners to continuously refine and improve the product.
- Conduct user research, usability studies, and market analysis to shape product direction and inform the development of innovative features that address customer needs and industry trends.
- Foster a culture of innovation, agile execution, and collaboration across teams.
- Ensure product development is scalable, secure, and compliant with regional standards.
- Monitor key product performance metrics and make data-driven decisions to continuously optimize the user experience and improve satisfaction.
Preferred Qualifications
- Experience in electric vehicle or connected vehicle service environments is a plus.
- Familiarity with AI-driven customer service tools, predictive diagnostics, or partner-focused platforms.
- Global product management experience with a focus on rapid iteration and innovation.
- Startup experience with the ability to innovate and rapidly iterate on digital products.
