IT Service Support Analyst 2
| Company | Ohio State University – Columbus |
|---|---|
| Location | Columbus, OH, USA |
| Salary | $26.49 – $34.81 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Strong communications skills both oral and written
- 2 years of relevant experience in a multi-platform environment
- Excellent working knowledge of Windows and Mac OS
Responsibilities
- Identifies, analyzes, and addresses problems using a wide range of analysis and solution strategies
- Designs, plans, and develops or coordinates the development of client computing needs with a strong emphasis on Apple and Windows products
- Utilizes software tools such as JAMF Pro and Microsoft SCCM to manage and implement patches, updates, software installations and comply with University security requirements
- Maintains the maintenance of systems
- Monitors system performance; anticipates needs and upgrades
- Collaborates with Infrastructure and Applications Team, Administration and Faculty to design and implement new concepts and ideas
- Responsible for Tier 2 level support of the Service Desk including troubleshooting of Windows and MacOS systems
Preferred Qualifications
- Experience with Jamf Pro
- Microsoft SCCM
- Microsoft WSUS
- Crowdstrike
- Apple Certifications
- Microsoft Certifications
- Experience working with installing, configuring and managing Linux Clients
- Experience in a clinical operation dealing with instrument integrations and software configurations