Manager – Order Management

Bachelor’s degree in business, Operations, Supply Chain, or a related field (MBA a plus)
5+ years of experience in order management or billing, with 2+ years in a people management role
Strong knowledge of order-to-cash processes, revenue recognition principles, and ERP/CRM systems (Salesforce, NetSuite, SAP, or similar)
Excellent problem-solving, communication, and stakeholder management skills
Detail-oriented with a track record of driving operational accuracy and compliance
Experience working in a fast-paced, cross-functional environment
Leverages data analysis and reporting tools (e.g., Excel, ERP dashboards, Power BI) to monitor order fulfillment metrics, identify bottlenecks, and optimize end-to-end order management processes

Lead and manage a team of domestic order specialists, ensuring timely and accurate order entry, validation, and processing
Own the order processing lifecycle for all U.S. transactions, coordinating across Sales, Finance, Legal, and Logistics teams
Ensure compliance with SOX controls, Axon’s booking policy, and audit requirements
Maintain checklists, playbooks and other guidelines to support team training and processes
Collaborate with Sales and Customer Success teams to resolve order discrepancies and clarify deal structure details
Drive continuous improvement in order processes, systems, and reporting tools
Monitor order volumes, backlog, and SLA performance; deliver regular metrics and insights to leadership
Support go-live and post-launch operations for new product offerings, pricing models, and billing changes
Train and develop the order management team, providing mentorship, performance feedback, and career growth opportunities

Familiarity with Federal, State, and Local government procurement processes
Experience with SOX-compliant environments
Background in SaaS, hardware, or hybrid business models
Proven ability to lead through ambiguity and scale operations in a high-growth company