Associate Director of Housing Operations

Associate Director of Housing Operations

Requirements

• Bachelor’s degree from an accredited institution.
• Five years of related experience.
• Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Responsibilities

• Manages, trains, and supports supervisors and specialized teams that oversee more than 3 million square feet of student housing, classrooms, and staff spaces.
• Ensures environmental safety, life safety, comfort, infectious disease mitigation, and control.
• Manages interior upgrades and maintenance of student housing spaces.
• Serves as an essential personnel member, this position plays a critical role in emergency operations and support functions within the department.
• Ensure all buildings meet or exceed custodial cleaning standards aligned with APPA/ACUHO-I guidelines.
• Manage a large team of administrative, custodial, and student staff.
• Maintain and update custodial and supervisor handbooks, training manuals, and strategic directions for departmental development.
• Coordinate with Residence Education staff and students to address environmental concerns and ensure a safe and clean living environment.
• Oversee departmental CMMS (work order system), Starrez, and Workday for managing requests, quality control assessments, and purchasing.
• Serve as the primary liaison with departmental HR Analyst in collaboration with HRM for HR matters related to custodial services, student workers, and floor care staff.
• Direct and record all training programs, including custodial advancement, job orientation, supervisory training, entomology programs, environmental control, and infectious disease protocols in compliance with CDC and university standards.
• Assist the Director in planning and implementing policies related to personnel management.
• Plan, prepare, and execute the custodial labor and equipment/supply budget, totaling over $1 million annually, excluding personnel costs.
• Manage 26 different accounts/spend categories related to custodial operations.
• Oversee departmental furnishings, long- and short-term budget planning, and repairs.
• Provide recommendations for projects, upgrades, and contract staffing.
• Manage procurement processes within the university system.
• Develop and implement plans, protocols, and schedules aligned with EPA, CDC, and EHS standards for infectious disease and air quality control to maintain a clean and healthy environment.
• Train staff and dedicated teams on mitigation procedures for residence halls, workforce development, and incentive events.
• Collaborate with Residence Education and university staff to provide guidance on managing environmental concerns and damages.
• Research and compile administrative reports on cost-effectiveness of custodial services, vendor contracts, and equipment as well as support services for daily and special event tasks.
• Maintain records, schedules, and reports for operational efficiency.
• Develop procedures for effective custodial activities, special events, conference housing, and special projects.
• Ensure labor, equipment, and material charges meet specifications.
• Manage the entomology graduate program collaboration between Residence Life and the Department of Entomology.
• Develop protocols for pest control, including assessment documentation and cost reports.
• Oversee student moving services for special projects.
• Coordinate with university EHS and pest control vendors.
• Assist with special projects assigned by the Director.
• Provide weekend and holiday on-call support for emergencies.
• Support divisional initiatives such as Move-In Day and Welcome Week (minimum of 40 hours per year).

Preferred Qualifications

• Master’s degree in Management, Business, Higher Education, Human Resource Management, or Public Administration.
• Five or more years in management, maintenance management, custodial management, budgeting/finance, or facilities operations.