Associate Technical Account Manager

1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
A willingness to learn both cloud and cyber security technologies
Understanding of cloud services, architectures, and security best practices
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution
Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
B.S. in Computer Science, Engineering, or similar field, or equivalent experience

Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform
Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
Advocate for customer needs cross-functionally (i.e.. Product Management and Support)
Offer insights regarding the availability of new features in Wiz
Facilitate escalations for more complex or technically challenging issues
Collaborate with Wiz Sales and Renewal teams to secure contract renewals
Assist in identifying opportunities for expanding Wiz usage across the customer’s organization

No preferred qualifications provided.