Service Manager

Service Manager

Requirements

• Bachelor’s degree in Business Management, Hospitality or related field preferred
• High School Diploma or equivalent required
• 1+ years of bar and restaurant management required
• 2+ years of supervisory experience required
• Full service background, have restaurant knowledge, including inventory control and operations
• ServSafe certification preferred
• Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis
• Availability to work during holidays, nights, and weekends
• Ability to work in a fast pace environment

Responsibilities

• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires
• Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office
• Provide direction, coaching and leadership for all employees
• Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions
• Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take ones
• Review sales numbers and goals on a regular basis and make operations adjustments as necessary
• Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience
• Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy
• Perform daily opening, mid and closing operation duties
• Assist General Manager with various tasks, reports, scheduling and analytics
• Assist as necessary with the preparation and follow through of special and private events
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times
• Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints
• Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues
• Attend and participate in meetings and trainings
• Assist when needed in the in-seat dining and auditorium sales management process – running F&B, handling expo roles, managing and creating teams for ISD
• Other duties as assigned

Preferred Qualifications

• Proven leadership and motivational skills
• Displays a professional appearance and is a positive role model within the restaurant and Support office
• Strong written and verbal communication skills
• Strong decision-making skills
• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
• High guest satisfaction expectations and focus
• Resourceful problem-solving skills
• Self-motivated and results driven
• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
• Holds self and others accountable to consistently maintain high performance standards