Cisco Unified Communications Administrator II

Cisco Unified Communications Administrator II

Requirements

• Active TOP SECRET clearance with SCI eligibility.
• U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
• A STEM degree and at least 2 years of related experience (Additional experience and/or certifications will be considered in lieu of degree).
• Active DoD 8140 IAT Level I or higher (e.g., A+ CE, Network+ CE, or SSCP) and a commitment to earn a DoD 8570 Computing Environment certification (e.g., CCNA Voice) within 6 months of hire.
• Experience with Cisco UC technologies, including CUCM (v11.5+), Cisco VTC codecs, VoIP endpoints, and Telepresence Management Server.
• Willingness to occasionally travel (up to 10% annually) and provide support outside standard work hours when needed.
• A valid U.S. driver’s license.

Responsibilities

• Provide standardized solutions for Cisco network equipment across the U.S. and internationally.
• Be at the forefront of resolving Unified Communications challenges, collaborating with a dynamic group of professionals, and delivering exceptional customer service.
• Troubleshoot and resolve Unified Communications (UC) incidents, including voice and video challenges.
• Manage and maintain Cisco UC endpoints and vendor-specific multi-level video teleconferencing systems.
• Perform moves, adds, and changes (MACs) in line with service level agreements (SLAs).
• Collaborate on the installation of local and remote data and voice communication equipment.
• Contribute to hardware refreshes and maintain security policies on Unified Communications systems.
• Write and update operational documentation, including instructions for system usage.
• Deliver outstanding customer service and exceed expectations with every interaction.
• Provide activity reports to managers and assist with periodic off-hours support as needed.

Preferred Qualifications

• Additional experience and/or certifications will be considered in lieu of degree.