Systems Administrator - Associate

Systems Administrator – Associate

Active TS/SCI clearance with Poly required.
U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
Security+ certification (or equivalent certification for DoD 8140 compliance) required at hire or ability to obtain within three months of hire (training and certification costs covered).
2+ years of experience in Windows Systems Administration, including Windows Active Directory, Windows 10/11, Microsoft Office Suite, and/or Microsoft Server 2016/2019/2022.
Bachelor’s degree in IT or specific IT certifications may substitute for some work experience.
Strong interpersonal and communication skills for effective interaction with customers and team members.
Technical proficiency with desktop/server virtualization and familiarity with cloud services (AWS, Azure preferred).
Ability to work independently and collaboratively in a small, fast-paced team environment.

Provide direct, hands-on IT support to end users and remotely as needed, fostering strong relationships and personalized service.
Deploy, operate, and maintain multi-user computer systems and associated applications, ensuring seamless functionality and availability.
Independently research and troubleshoot complex technical issues, escalating and coordinating solutions with IT engineers and software developers when necessary.
Manage system security administration, including account creation, user permissions, client endpoint installation (desktops, thin clients, printers), and troubleshooting policies.
Document troubleshooting steps and solutions clearly within our ticketing system to enhance team knowledge and streamline future problem resolution.
Support the ongoing migration and operation of services into cloud environments (AWS and Azure), gaining valuable cloud experience.
Author, update, and maintain Standard Operating Procedures (SOPs) for consistent and effective IT operations.