Network Support Engineer – Federal
| Company | Thousand Eyes |
|---|---|
| Location | Washington, DC, USA, Austin, TX, USA, Raleigh, NC, USA |
| Salary | $92500 – $122200 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- A standout “customer first” attitude
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience)
- 3–6 years of relevant technical experience
- Strong knowledge in one technical area with broad understanding across ThousandEyes technologies
- Familiarity with automation, programmability, and/or virtualization
- Ability to read technical documentation, specifications, and industry standards (e.g., RFCs)
- Excellent communication and collaboration skills
- Ability to work effectively in ambiguous situations and escalate when needed
- Developing ability to guide or mentor junior team members
- Has local site-level impact; collaborates internally to achieve results.
Responsibilities
- Provide answers to technical questions related to ThousandEyes products, services, and solutions.
- Assist in creating, updating, and delivering technical documentation and knowledge transfers.
- Collaborate with Engineering teams to help identify and resolve product-related technical issues.
- Escalate cases appropriately and engage internal resources to ensure timely resolution.
- Document cases thoroughly in incident and knowledge management systems.
- Follow case management best practices and internal guidelines.
- Work cross-functionally with internal stakeholders to support the value of ThousandEyes support services.
- Contribute to the development of internal knowledge base content and technical documentation.
- Leverage tools and scripting knowledge to troubleshoot and support ThousandEyes products.
- Actively contribute to team discussions and help maintain a collaborative culture.
Preferred Qualifications
-
No preferred qualifications provided.