Warehouse Office Coordinator

Warehouse Office Coordinator

Requirements

• High school diploma or GED equivalent.
• 2 or more years of experience in a customer service, coordinator, or industry related position.
• Intermediate level of proficiency with Microsoft Office, Word, Excel, PowerPoint, and technology in general.
• Strong problem solving and interpersonal skills.
• Proven ability to take initiative to accomplish tasks in creative ways.

Responsibilities

• Monitors the local flow of materials or resources through the standard operating procedure to ensure on time deliveries.
• Update internal and external workstream’s on progress, issues, resolutions, and additional coordination tasks around the flow of products and projects.
• Provides operations support for the warehouse.
• Keeps internal Customer Success team members updated on necessary day-to- day operations, issues, resolutions, paperwork, returns, and additional information.
• Complete data entry of key information into proprietary company systems and maintain physical order data as directed.
• Supports coordination of activities related to tracking, shipping, receiving, distributing, and storing returns.
• Support the investigation and resolution of issues related to product damage, shortages, and overages.
• Processes return paperwork, and collects return data.
• Responsible for resolving discrepancies between return documentation and physical product.
• Managing physical paperwork flow within the office.
• Communicates with internal and external groups including vendors, suppliers, vendors, and drivers.
• Completes other duties as assigned by the Manager.

Preferred Qualifications

• Associate degree or some college preferred.
• Prior experience working in 3PL, or logistics preferred.