AHB Group Account Management Senior Consultant II

AHB Group Account Management Senior Consultant II

Requirements

• High school diploma or general education degree (GED)
• Health and Life license (or the ability to acquire within one month of start)
• Must possess effective verbal and written communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Previous industry experience
• 2+ years of account management experience
• Proactive selling skills with ability to build strong relationships with customers
• Understanding of underwriting risk factors that influence health insurance profitability
• Demonstrates group health insurance subject matter expertise
• Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
• Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
• High degree of initiative, mature judgment, and self-motivation
• Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
• Team oriented ability to provide guidance on process, procedures, and product
• Demonstrated experience in analyzing financial impact of decisions

Responsibilities

• Meet and exceed individual and team performance goals to improve overall lapse rate and client satisfaction
• Foster a sense of urgency and commitment to achieving goals, resulting in the ability to meet and exceed customer expectations
• Utilize strong communication skills, problem-solving techniques, probing questions and applies strong product knowledge to address client questions and concerns
• Partner with local sales offices to determine agency needs, identify key contacts within the agency, and develop strong relationships
• Manage time effectively to balance the need to retain business while also servicing clients
• Proactively partner with agents to determine renewal strategy for each group
• Evaluate group performance and key cost drivers, understand the competition, and act as a consultative resource by providing available plan alternatives to help the agent make an informed decision
• Close sales by building rapport with agents and employers, make recommendations and overcome objections
• Work with management to develop an activity plan for assigned accounts
• Follow and execute reissue process and rules
• Identify and facilitate upsell opportunities, including promoting available ancillary products
• Provide resolution for escalated issues by utilizing available tools and involving appropriate departments
• Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
• Identify areas of process improvement and work with management and internal organization to improve processes
• Collaborate with TPA partners
• Stay up to date on all compliance and regulation

Preferred Qualifications

• Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience