Instrument Support Coordinator

Associate’s degree in Applied Science, Biology, and Chemistry, or related discipline, including military experience and 3+ years of experience OR
High school degree or equivalent with 5+ years of related experience
Ability to multitask and prioritize one’s workload
Technical problem-solving skills and attention to detail
Strong communication skills both written and verbal
Self-motivation and ability to work under pressure to balance conflicting deadlines
Initiative-driven with a proactive skill set to improve processes
Service-oriented attitude combined with innovative thinking
Strong interpersonal skills; Strong team player with focus on customer satisfaction
Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel

Work order management related to laboratory instruments.
Provide front-line support for end-to-end incident resolution related to laboratory instruments.
Primary contact for triage resolution of front-line instruments.
Secondary contact for incident ticket management – ensuring work orders are created and recorded in the appropriate systems.
Work with Associate ISC to coordinate with customers – keeping them informed of the statuses of the work orders.
Work with Associate ISC as needed to coordinate with vendors – keep customers informed of when third parties will visit to resolve work orders.
Vendor management, including scheduling, transporting and hosting vendors and engineers while on site.
Responsible for ensuring records are kept complete within both customer and PerkinElmer systems, including the asset inventory management team systems.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.

Strong understanding of GLP/GxP and/or experience working in a compliance-driven environment
Knowledge and understanding of EHS procedures.
Expertise in HPLC, UPLC, LCMS, simple quad mass specification or FSC
Experience with analytical equipment and/or laboratory environments
Working knowledge of SAP and database management