Onboarding Manager

Onboarding Manager

Requirements

• College degree or equivalent experience required
• Team leadership experience; Remote team leadership experience a plus!
• Demonstrated communication, organization, and interpersonal skills
• Analytical mindset to drive reporting needs
• Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency
• A bias toward action: preferring to work in a fast-paced, agile environment
• A track record of taking ownership over projects and helping them succeed: you make solid judgments, have good intuition, and reach decisions quickly
• Clear and direct written and verbal communication skills
• Technical computer skills on all forms of hardware – laptops, tablets, and mobile devices
• Professional communication in email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, face-paced environment
• Excellent time management skills
• Ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Prior management experience
• G-Suite experience
• Attention to detail

Responsibilities

• Manage and coach a team of leads through clearly defined success metrics
• Scale the teams as needed and facilitate training and coaching for high performing employees
• Support, create and regularly evaluate the development of process changes to continue to find efficiencies
• Support, create and regularly evaluate product developments to continue to build on a great customer journey
• Support, create and regularly evaluate analytics and reporting developments to measure SLA’s and KPI’s
• Support, create and regularly evaluate kick off & go live call initiatives for improved owner NPS
• Other duties, as assigned

Preferred Qualifications

No preferred qualifications provided.