Onboarding Coordinator
| Company | Vacasa |
|---|---|
| Location | Santa Cruz, CA, USA, Portland, OR, USA, San Diego, CA, USA, Bend, OR, USA |
| Salary | $24 – $28 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong organizational skills
- Attention to detail
- Ability to resolve issues with a sense of urgency
- Effective communication skills (both oral and written)
- Experience using CRM software, including Salesforce
- Solid computer skills, including experience with Google software and cloud computing programs
- Self-motivated and self-sufficient
- Grounded in ethical business practices
- Solution-oriented
- Reliable High Speed Internet
- Own reliable vehicle, valid driver license, and maintain an auto liability insurance policy that adequately covers the vehicle for business use.
Responsibilities
- Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contract through going public on the Vacasa website
- Coordinate the cleaning, inspections, and photography for homes entering the Vacasa portfolio
- Dispatch and communicate with third party vendors for additional services, such as photography, housekeeping, etc.
- Ensure accurate and timely permit applications with local jurisdictions (In person or online)
- Analyze historical nightly rates for local markets
- Write accurate and complete property descriptions for listings
- Problem solve for different potential roadblocks to the onboarding process
- Maintain accurate and up-to-date notes within the CRM for each step within the onboarding process while meeting productivity goals
- Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders
- Customize communication to include: local regulatory notices, prospective clients emails, team messages and requests, etc.
- Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process
- Attend regular team calls/meetings, both with individual teams as well as cross-functional partners
- Maintain general knowledge of company policies and procedures as well as any changes
- Travel to each new home to conduct all tasks associated with bringing a home live such as: inspections, staging, photography; etc.
Preferred Qualifications
- Flexibility and comfort working in an ever-changing environment
- Ability to seek guidance and direction as needed