Proservices Operations Manager
| Company | Lowe’s |
|---|---|
| Location | Huntersville, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Business, Management, Operations, or related field
- 6 Years of Related Industry Experience (Installation, Repair or US Home Improvement)
- 6 Years of Experience in data analytics, performance reporting
Responsibilities
- Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
- Leads strategy and design of system enhancements to ensure pro-service sales operational needs are met.
- Provides coaching, feedback, and training to direct reports to help with their development and performance.
- Collaborates cross functionally to understand the needs of the business to effectively deliver projects, best practices, and process and system improvement initiatives.
- Schedules regular meetings with ProServices Consultants and/or ProServices Analysts to deliver field/store feedback and initiate process for developing process improvements and recommendations.
- Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
- Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
- Facilitates communication throughout all steps between a variety of internal stakeholders and vendor partners, ensuring that system functionality satisfy internal customers’ needs and are highly adopted.
- Leverages customer facing technology to improve productivity and efficiency.
- Works directly with key stakeholders to deliver on business needs, often requiring time in the field.
Preferred Qualifications
- 6 Years of Experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience)