Customer Support Specialist
| Company | Alphabe Insight |
|---|---|
| Location | Akron, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 1+ year of experience in customer service or a related role
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Problem-solving skills and attention to detail
- Proficient in Microsoft Office Suite and basic computer systems
- Positive attitude and willingness to learn
Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner
- Troubleshoot and resolve client issues with accuracy and efficiency
- Document all customer interactions and maintain accurate records in the system
- Collaborate with internal teams to resolve technical or service-related concerns
- Follow up with clients to ensure their issues are fully resolved
- Maintain knowledge of company services, policies, and procedures
- Contribute to team goals and support service improvement initiatives
Preferred Qualifications
- Associate’s or Bachelor’s degree preferred