Senior Analyst-Account Services
| Company | Verizon Communications |
|---|---|
| Location | Morrisville, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree or four or more years of work experience.
- Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
- Experience with facilitation and communication across all levels of the organization.
- Experience with Microsoft Excel, Word PowerPoint, or Google Sheets pivot tables, basic formulas, reporting, and Vlook Up.
- Experience in thriving in ambiguous environments and excelling at building and maintaining strong relationships with external clients, internal stakeholders, and partners, recognizing these connections as crucial for achieving positive outcomes.
- Experience in problem solving.
- Communicating with customers and making recommendations for solutions to complex account concerns.
Responsibilities
- Being the primary contact between the contract management, Business Finance Operations team, and sales teams to ensure that migrations are completed accurately.
- Analyzing large amounts of data to complete audits on highly complex profiles. You will audit CLIN customers, migrations, and other customer billing requests to ensure accuracy and compliance.
- Developing and providing continuous project management, tracking, and reporting for all purchase order/ funding-related projects handled by the team.
- Developing and maintaining an expert level of knowledge regarding Verizon Wireless products, services, and technical support solutions offered to Wireless Federal customers.
- Driving change by gathering, verifying, and distributing crucial information. This enables cross-functional teams to align their efforts and swiftly resolve customer-impacting issues in real time.
- Being a proactive problem-solver capable of developing unique and creative solutions.
- Providing recommendations, solutions, and feedback to both internal and external customers.
Preferred Qualifications
- Experience working with Federal Customers as a Global Enterprise Advisor.
- Experience in auditing Federal/ DOD customers to ensure contract compliance.
- Experience in Federal contracting requirements.
- Experience in Negotiation and persuasion skills.
- Experience in highly developed communications skills, are able to establish rapport with business personnel at all levels.
- Current BGCO experience working with Public Sector customers.
- Experience working with VZW Billing Systems and BGCO tools, including: ACSS, WFM, VIP, BI&R, My Business/ MBA, SFDC.