Retail Supervisor

Retail Supervisor

Requirements

• High School Diploma or GED and similar experience required
• 2 to 3 years retail store experience, preferably as a lead
• Experience with POS systems
• Knowledge of cash control and security regarding sales
• Ability to lead and work as part of a team
• A high degree of interpersonal and guest service skills
• Ability to perform well in a fast-paced work environment
• Self-motivated, hard-working, high energy team player

Responsibilities

• Acts as a brand representative to promote a positive and inclusive environment in the store
• Leads by example in upholding a service culture that demonstrates extraordinary service
• Supports the store leadership team and merchandisers to promote unique guest events
• Actively participates leading the sales floor and driving engagement in each zone
• Participates in the recruiting, hiring, and onboarding process
• Utilizes brand resources to champion employee development
• Supports daily operating processes such as opening and closing procedures
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes
• Provides feedback about team training needs to support optimal scheduling and payroll allocation
• Contributes to an inclusive work environment by actively listening to others
• Checks in with leadership to maintain communication and teamwork on completing store objectives
• Adopts a people-first philosophy, prioritizing employee engagement
• Provides insights related to the guest and staff experience

Preferred Qualifications

• Enthusiasm about being a team member at a major contemporary visual and performing arts center with a strong visitor-centered community dynamic
• Demonstrated resourcefulness, good judgment and excellent oral and written communication skills