Director – Learning Business Partner – Engineering
Company | ServiceNow |
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Location | Atlanta, GA, USA |
Salary | $Not Provided – $Not Provided |
Type | Full-Time |
Degrees | |
Experience Level | Expert or higher |
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 10+ years in learning or related field, preferably in high-growth environments with knowledge of engineering needs and workflow.
- Executive Presence: Experience collaborating with senior leaders to drive business impact.
- Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
- Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts.
- Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
- Facilitation skills: Advanced mastery in engaging stakeholders at all levels of leadership, across various geographic regions, and diverse cultures to effectively support enablement activities and strategic initiatives.
- Conflict resolution: Ability to mediate between business requirements and multiple stakeholders.
- Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives.
- Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately.
- Leadership and coaching skills: Ability to guide and motivate individuals to achieve our shared goals.
- Technical aptitude: Familiarity with analytics tools (dashboards, impact metrics, etc.) to provide actionable insights that inform learning strategies.
- The ability to travel as needed.
Responsibilities
- Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures.
- Identify clear success metrics, audience impact, and prioritize among other critical learning initiatives.
- Work across our corporate functions, people team, and Learning & Development ecosystem on learning initiatives.
- Collect, analyze, and interpret data to identify trends and support decision-making.
- Oversee learning programs from assessment to execution and impact measurement, working across learning and development teams.
- Evaluate and assist in business readiness for enablement activities and activation.
- Identify opportunities to optimize workflows and processes to improve efficiency and productivity.
- Represent corporate learning needs across the business for continuous development investment.
Preferred Qualifications
- Prosci Advanced Practitioner Change Management Certification is preferred but not required.