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Senior Manager – Reliability Engineering Management

Senior Manager – Reliability Engineering Management

CompanyServiceNow
LocationSanta Clara, CA, USA
Salary$187600 – $328300
TypeFull-Time
Degrees
Experience LevelSenior

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
  • Hands-on technical skills in Linux, databases, systems and coding.
  • Experience in team management.
  • Design and implementation of monitoring solutions for large and scalable environments.
  • Experience with cloud operations, follow-the-sun and geographic distributed teams.
  • Experience working in software, platform and infrastructure delivered as a service.
  • Knowledge of principles and methods involving ITIL v3.
  • Outstanding interpersonal skills and strong communication skills, both written and verbal.
  • Uncompromising attention to detail.

Responsibilities

  • Team management, career development, project prioritization and performance review.
  • Drive a culture of intolerance to manual activities that promotes automation efforts.
  • Drive initiatives with partner teams to improve the reliability of the infrastructure.
  • Act as crisis management to orchestrate actions towards sustainable solutions.
  • Analysis and evaluation of existing processes to drive continuous improvement and efficiencies.
  • Provide training and support to partner teams that interface with SRE.
  • Onboarding of new hires to enable their success in their roles.
  • Onboarding of new technologies, systems and automation into the team.
  • Ability to work second or third shift which cover one weekend day.

Preferred Qualifications

  • RHCE, CCNA, ITIL or other industry certifications
  • Experience driving large transformations in DevOps