Overnight Command Center Senior Engineer

Overnight Command Center Senior Engineer

Requirements

• At least 21 years of age.
• Proof of authorization to work in the United States.
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 9+ years demonstrated experience in IT Infrastructure engineering, preferably within a Command Center environment.
• Experience with analysis and resolution of complex problems for server hardware, application and software integration, and deployment techniques in a multi-location environment.
• Strong expertise in Windows Server (2016, 2019, 2022), DHCP, DNS, and file-sharing technologies.
• Experience with Active Directory and associated technologies (Group Policy, DNS, LDAP, Kerberos).
• Deep expertise with Linux distributions (Red Hat/CentOS preferred).
• Supporting technologies including LDAP, Identity Management, Authentication, Load Balancing, Patch Management, and Security tools.
• Familiarity with virtualization platforms (VMware ESXi, vCenter, Hyper-V, etc).
• In-depth knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF) and technologies (e.g., VLANs, VPNs, QoS).
• Cloud service platform knowledge/familiarity – AWS/Azure.
• Hands-on experience with SAN, NAS, and cloud storage technologies.
• Microsoft 365 administration.
• Proficient in one or more scripting languages (PowerShell, Bash, Perl, Python, etc.).
• Experience with various monitoring packages (e.g. Zabbix, Nagios, etc.).
• Advanced technical, analytical, troubleshooting and problem-solving skills.
• Strong knowledge of industry standards and vendor technologies.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong interpersonal skills with the ability to communicate effectively and interact appropriately with management, other Team Members and outside contacts of different backgrounds and levels of experience.
• Must be available to work varied shifts including nights, weekends, and holidays, to ensure 24/7 coverage.

Responsibilities

• Provide advanced support and maintenance of all applications/systems, servers, storage, network equipment, and other related software/hardware.
• Document incidents, troubleshooting steps, resolutions and Root Cause Analysis in detail.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, systems and key processes, reviewing system and application logs appropriately.
• Act as an escalation point for junior Command Center Team Members and other IT staff.
• Communicate effectively with stakeholders regarding systems and network status, incidents, and project progress while leaving a lasting positive impression.
• Monitor server performance and maintain the server infrastructure.
• Ensure network redundancy and disaster recovery.
• Diagnose and resolve complex network issues, including connectivity problems, performance degradation, and security breaches.
• Ensure infrastructure security and compliance with protocols.
• Implement and manage network security measures, such as firewalls, VPNs, and intrusion detection systems.
• Conduct vulnerability assessments and apply security patches as needed.
• Mentor and collaborate effectively – Provide technical guidance and training to Command Center Team Members and other IT personnel to share knowledge, brainstorm solutions, and ensure alignment on critical projects.
• Work closely with Command Center Operations Manager and assume delegated authority as needed.
• Interact with vendors for selecting and integrating new hardware or software solutions, as needed.
• Stay up to date with the latest networking technologies and best practices.
• Perform job duties in a safe manner.
• Attend work as scheduled on a consistent and regular basis.
• Perform other related duties as assigned.

Preferred Qualifications

• Relevant certifications (e.g., MCSE, RHCE, CCNP, CCIE, JNCIP) are highly desirable.