Sr Ground Support Projects Consultant

Sr Ground Support Projects Consultant

Requirements

• Skilled and persuasive communicator who can effectively manage relationships internally and externally
• Skilled in demonstrating initiative, entrepreneurialism, and creativity
• Skilled in using business intelligence tools such as SQL or Tableau
• Ability to take ownership and accountability
• Ability to make decisions in an ambiguous environment
• Ability to view problems as an opportunity for improvement
• Ability to lead on projects and serve as a subject matter expert
• Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions
• Ability to perform job functions independently with limited supervision
• Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
• Ability to interpret data, draw implications and modify approach required
• Ability to communicate effectively with individuals and groups
• Demonstrated willingness to take a position when rewards outweigh the risk
• Required: High School Diploma or GED

Responsibilities

• Set the vision and associated work streams that influence and contribute to the development of the Ground Support Equipment roadmap; incorporating quantitative and qualitative insights that identify operational gaps and pioneer solutions that drive success in reaching our vision
• Be the driver of internal and external teams (Ground Operations, Operational Performance, Customer Experience, Technology, etc.) to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front line engagement and prototype development
• Challenge the status quo while seeking alignment with other functional teams in a manner that may allow implementation of short-term solutions while elaborating on long term, ideal state strategy
• Display expert level depth of knowledge around Employee roles and responsibilities
• Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
• Create, deliver, and align Executives via expert level communications/presentations that summarize difficult and complex topics into easily understandable storylines
• Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements
• Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well communicated plans across blended teams within operations, commercial, and technology groups
• Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change
• May perform other job duties as directed by Employee’s Leaders

Preferred Qualifications

No preferred qualifications provided.