Installation Success Coordinator

Installation Success Coordinator

Requirements

• Academic degree in technology or engineering – or equivalent working experience.
• 2 years or more experience in a related field.
• Proven ability to learn, process, and communicate technical information.
• Problem-solving skills that are logical, inventive, and results-oriented, with a high attention to detail.
• Effective communication and interpersonal skills, with an emphasis on providing effective and timely communications.
• Ability to work both independently and in teams.
• Proactive approach to all scheduling tasks.
• Extensive experience in customer service and/or project management.
• Technical proficiency or familiarity with Agilent Analytical equipment is a plus.
• Strong planning and organizational skills.
• Ability to work flexibly and autonomously when required.
• Driven to provide a successful experience for the customer, while also achieving our internal success measures.

Responsibilities

• Communicate site-preparation (incl. technical) requirements and discuss readiness to ensure successful installation site visits, as well as plan on-site visits or training events for new instrumentation, ensuring customer and Agilent response times are met, as well as quality service is provided throughout.
• Plan on-site visits or training events for new instrumentation.
• Ensure customer and Agilent response times are met and quality service is provided throughout the installation process.
• Utilize basic technical knowledge to support customers on all installation services, partnering with Sales, Service Engineers, and consultants, where required.
• Reserve the best resource by utilizing all scheduling tool capabilities and maintain accurate record of all communications and onsite offer dates provided to the customer, utilizing our enterprise scheduling tools (i.e.. SAP CRM,etc.).
• Partner with the Scheduling Success Coordinator to coordinate the most efficient resource, by assigning the right service engineering resource.
• Collaborate with the Global Customer Field Solutions team and field resources to ensure we are quickly responding to all customer onsite requests.
• Track and address all issues and gaps as they are identified, and bring them up to Service Business Managers where appropriate.
• Gain an in-depth knowledge of Agilent processes and procedures, with high attention to detail.
• Maintains accurate records of all communications and onsite offer dates provided to the customer, utilizing our business scheduling tools (SAP CRM/MRS).
• Ensures all working relationships follow Agilent Technologies Standards of Business Conduct.

Preferred Qualifications

• Technical proficiency or familiarity with Agilent Analytical equipment is a plus.