Fraud Specialist I

High school diploma or equivalent education and related training
One year of banking, financial industry or related experience; preferably in a branch, audit, compliance, legal, risk or lending related capacity
Ability to learn and perform complex processes in order to meet the spirit and letter of the procedures, policies and regulations that govern the department
Strong investigative, analytical, and critical thinking skills
Strong work prioritization and time management skills
Strong interpersonal, communication and client service skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to work in a high-stress, fast-paced, rapidly changing environment
Ability and willingness to work flexible hours as required by the function

Analyze and decision Fraud Solution Service Delivery related cases or alerts
Utilize banking systems to investigate and research all transactional information to ensure that Fraud Solution Service Delivery requirements are met
Conduct client research
Use critical thinking skills to make well supported decisions relative to the alert type
Utilize internal and external applications to assist in the investigation and research of all applicable alerts
Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed by Fraud Solution Service Delivery functions
Support effective communication with internal and external partners or clients
Participate in Fraud related training that may include webinars, periodicals and self-study in order to stay abreast of any related changing laws and regulations.

Associate Degree
Experience in investigation, law enforcement, or lending role
Knowledge of Fraud regulations and/or related compliance requirements, including reporting and record retention requirements
Experience in Fraud and/or compliance-related role, whether in a client facing or backroom/operational role