Empire Pass Guest Services Supervisor – Year Round

Empire Pass Guest Services Supervisor – Year Round

Requirements

• Minimum of 1 year of supervisory experience, preferably in hospitality or guest services, with a demonstrated ability to lead and motivate a team
• Exceptional communication and leadership skills with a strong focus on guest satisfaction
• Proficient in multitasking and time management in a fast-paced environment
• Strong computer skills with the ability to quickly learn internal systems
• Must be at least 21 years of age with a valid driver’s license and clean driving record
• Flexibility to work varied hours including evenings, weekends, and holidays

Responsibilities

• Oversee day-to-day front desk and concierge operations, ensuring alignment with departmental goals and delivery of the Deer Valley Difference
• Supervise guest check-in/check-out, phone communication, and concierge services such as dining, transportation, and activity reservations
• Support administrative tasks including processing guest charges, reconciling folios, and selling lift tickets
• Ensure the front desk workspace remains clean, organized, and well-stocked to uphold service standards
• Directly supervise front-line guest services staff, providing on-shift leadership, coaching, and support
• Deliver timely feedback and performance input to team members, reinforcing expectations and modeling professionalism
• Communicate clearly and consistently with staff regarding departmental updates, expectations, and service priorities
• Elevate employee concerns or relations issues to management as appropriate
• Create and manage seasonal, monthly, and bi-weekly schedules, ensuring adequate coverage and workload balance
• Support recruitment, onboarding, and ongoing training of new and existing staff in partnership with the Guest Services Manager
• Adjust daily assignments and staffing needs in response to business volume and guest flow
• Actively engage with guests and owners to deliver exceptional service and resolve issues with urgency, empathy, and respect
• Coordinate across departments to ensure residences are guest-ready and any service issues are promptly addressed
• Oversee VIP experiences, pre-arrival communications, and special requests to create memorable stays
• Assist Resident Managers at Flagstaff, Silver Strike, Argent and One Empire with the delivery of breakfast and après-ski services, including setup, food handling, and cleanliness
• Maintain compliance with resort vehicle policies; ensure safe and proper use by authorized staff
• Efficiently operate a variety of resort systems including Maestro, Norm, Fred, Managers Plus, Kipsu, and Microsoft platforms
• Ensure accurate handling of payments, charges, credit card transactions, and invoices

Preferred Qualifications

No preferred qualifications provided.