Customer Service Manager

Working knowledge of all aspects of front end operations, as well as the ability to make decisions and provide effective leadership.
Basic computer skills
Very strong customer service skills
Strong communication skills
Management/leadership skills
Strong decision making skills
Conflict management skills
Ability to manage multiple tasks
Ability to read, write, and perform basic math functions
Handle money, checks, and other media and distinguish between various forms of currency

Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels
Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible
Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures
Selection, training, development and scheduling of front-end associates
Complete all necessary paperwork relating to Department
Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies
Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC
Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc
Performs self internal audits to ensure adherence to all polices and procedures
Finish and retain reports/ logs needed for store audit and state inspection purposes
Perform tasks as assigned by the Store Manager or Assistant Store Manager